Q1.Can you ship the dress to UK/AU/CANADA/AFRCIA etc? Which logistics company do you use?
√Sure,We ship the item to all over the world by USPS/ROYAL MAIL/DHL/UPS/FEDEX/ARAMEX/TNT.
√If you need the dress urgently please choose shipping DHL/UPS to complete the payment when you purchasing that would be deliveried within 6-10days.
Please note your event date and contact number below your order.That’s necessary!Thank you!
Q2.Is there the color difference between pictures and real dress? Can i buy the FABRIC SAMPLE first?
√All of our colors are corrected accurately according to PANTONE Color, the different display screens of computer and mobile phone may cause a little color differences.If you're still confused, please purchase fabric sample first for avoiding needless trouble.Please contact the service to ask the fabric sample.
Q3.Can you offer RUSH ORDER/Expedited service?
√Yes,The rush order/expedited is available.But please contact with me first and let me know your event date,We'll check the production schedule and then reply you ASAP.
Q4.How can i got the INSTRUCTIONS of dress?
√Don’t worry,I will send the tutorial videos to you when i got your order.
Q5.Do you have MATERNITY dress of this style?
√Yes, you can wear the elastic waistband above your baby bump, if it is between 26-40 inches,to buy “REGULAR SIZE”, if it's 40-46 inches, recommended to buy“PLUS SIZE”.
Q6.Is it possible to have a SLIT CUT on the dress for the bottom portion of the dress.
√Yes,it is possible to have a cut by yourself according to your measurements. All the dresses and bandeaus are raw-edge (not hemmed).
Q7.Can i CANCEL my order?
√Yes,All cancellation requests are accepted and contact with us within 24 hours.We do apologize but we will not be able to cancel the order once the dress have been ship out or production.
Q8.What’s the RETURN/EXCHANGE policy?
For The Return/ Exchange Policy:
√As this is one customized order, please read the following carefully.
1- Within 3 working days of receiving the item, we could accept the Return/Exchange if the item has quality problem. OUT OF DATE IS INVALID.
2- Within 3 working days of receiving the item, if as personal reasons of ordering wrong size or color, we ONLY accept Exchange(Return is unavailable). And you need to bear the shipping cost of return and resend.
Note: * The dress must be in its original condition- unworn, unwashed, undamaged, clean and free of lint, (human/animal) hair and fragrance.
Every dress will carry out strict quality inspection before shipment. Normally, no quality issue for our dress. Please rest assured shopping here. If anything bothers you please contact us for the first time. We will solve the problem for you as soon as possible until you are satisfied.
❤ If you cannot find your answer then please contact me, click“Ask a question” or send the email to me, i will reply you ASAP, Thank you for your time!